When the dust settles, and the business improvement project is over, there is no longer a readily available team of consultants ready to train and coach each new team member. A process or way of work’s survival is based in it’s effectiveness as well as its sustainability. A well aligned and embedded process will make a “teacher” out of every single team member.
Rather than the typical “Step One, click here”, we find that an understood process promotes lessons that rather start with, “Our business process allows us…” and, “In our role, we enable success through…”